Privacy Policy

1. Who We Are

CooperFaure Limited is a UK-based accountancy firm providing accounting, tax, and advisory services to businesses and individuals. We are registered in England and Wales (Company No. 05966384) with our registered office at 4 Vicarage Road, Teddington, London, TW11 8EZ.

This privacy policy explains how we collect and use personal information through our website at www.cooperfaure.co.uk. For information about how we handle client data as part of our professional services, please speak with your account manager.

2. What Information We Collect

When you use our website, we may collect the following types of information:

Information you provide directly:

• Name and contact details (email address, phone number)
• Company name and business information
• Details about services you are interested in
• Messages and enquiry content you submit through our forms

Information collected automatically:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on our website
• Referral source (how you found our website)

3. How We Use Information

We use the information we collect to:

• Respond to your enquiries and provide information about our services
• Follow up on service requests and schedule consultations
• Understand how visitors use our website so we can improve it
• Ensure the security and proper functioning of our website
• Comply with legal and regulatory obligations

We process your information on the basis of legitimate business interests (responding to enquiries, improving our services), contractual necessity (where you engage our services), and legal obligations (where applicable).

4. Website Analytics and Cookies

We use Google Analytics 4, implemented through Google Tag Manager, to understand how visitors interact with our website. This helps us improve our content and user experience.

Google Analytics collects information such as:

• Pages you visit and how long you spend on them
• How you arrived at our website
• General location (country or city level)
• Device and browser type

This information is aggregated and does not personally identify you. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Our website uses cookies—small text files stored on your device—to enable analytics and ensure the website functions correctly. Most browsers allow you to manage cookie preferences through their settings.

5. Anti-Spam and Security Checks

Our enquiry forms use Cloudflare Turnstile, a privacy-focused security service, to protect against spam and automated submissions. Turnstile analyses browser behaviour and device characteristics to verify that submissions come from real visitors rather than bots.

This process is designed to be minimally intrusive and does not require you to solve puzzles or identify images. Cloudflare processes this data in accordance with their own privacy policy.

6. Enquiry Forms and Client Communications

When you submit an enquiry through our website, the information you provide may be sent to our client management systems, including Zoho Desk and Zoho CRM, to help us respond efficiently and manage client relationships.

We use this information to respond to your enquiry, follow up where appropriate, and keep records of our communications. If you become a client, your information will be managed in accordance with our professional obligations and any engagement terms we agree.

7. Sharing Data with Service Providers

We work with trusted service providers to operate our website and manage enquiries. These include:

• Google – for website analytics (Google Analytics, Google Tag Manager)
• Cloudflare – for website security and spam protection (Turnstile)
• Zoho – for enquiry management and client communications
• Vercel – for website hosting

These providers process data on our behalf and are contractually required to protect your information. We do not sell your personal information to third parties.

8. How Long Information Is Kept

We retain personal information for as long as necessary to fulfil the purposes for which it was collected:

• Website enquiries: We typically retain enquiry records for up to 3 years, or longer if you become a client or if we need to retain records for legal or regulatory purposes.
• Analytics data: Aggregated analytics data is retained in accordance with Google Analytics default retention settings (typically 14 months for user-level data).

Where you become a client, we retain records in accordance with professional and regulatory requirements, which may require us to keep certain records for a minimum of 6 years.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Request a copy of your information in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Contact Details

If you have questions about this privacy policy or how we handle your personal information, please contact us:

• Email: info@cooperfaure.co.uk
• Post: CooperFaure Limited, 4 Vicarage Road, Teddington, London, TW11 8EZ
• Phone: +44 1308 742 052

11. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.